"I once made a friendly wager that if a particular client agreed to my proposal, I would attend their annual meeting and perform the national anthem at their general session – then realized that I’d be performing for 6,000 people!" A 24-year veteran of the hospitality industry, Todd’s focus has been primarily on the Association Market throughout the Central United States. He’s passionate about delivering on guest experience expectations and growing the hospitality industry in Virginia Beach. He has served on various industry committees including the International Marketing Committee for Meeting Professionals International and Local Host Organizing Committee for MCLA National Championships. Todd is an avid golfer who also loves to spend his free time with his wife and three sons, traveling to new places, live music, and vacationing at the beach.
"Know that when you get one of us, you get ALL of us to help create a unique Virginia Beach experience!" A favorite motto of Sally: "Wherever you go, no matter what the weather, always bring your own sunshine." A Virginia Beach native, Sally says hospitality is in her blood. From her college years at the University of Virginia, where she led historical and prospective tours and played lacrosse, she leapt into CVB sales and began building a reputation for fierce commitment to delivering what’s promised – and then some. Sally joined the Beach team in 1995 and quickly became instrumental in assisting with the city’s transformation into a year-round meeting destination with the advent of the new Virginia Beach Convention Center. Her professional passion is evident in her service to the Virginia Society of Association Executives, which honored her with an Associate of the Year award. A lifelong learner, Sally earned CMP certification in 2010. The child of two musicians, Sally is creative and an avid supporter of the arts and a sports and exercise enthusiast. When she’s not leading the Virginia Beach team’s sales and marketing efforts, you’ll find Sally on the water with her husband, two daughters and the rest of her clan. She’s a licensed boater with special skills in the kitchen and a flair for Middle Eastern cuisine – her hummus is a big favorite among family and friends. Sally specializes in helping: State “House Accounts” National Accounts including Nursing Associations and assistance in all markets Greater D.C. area, Chicago and West Coast territory to filter to the team
"Longevity brings a little wisdom, even by default." Market: All Federal National Government and Military accounts / associations & DOD Corporations (w/special emphasis on Homeland Security groups); Direct Marketing / Multi-Tier Groups and Labor Unions. Business trade commercial, medical and corporate groups by territory. Territory: Texas & West Coast - AZ, CA, ID, MT, NM, NV, OR, WA, WY Tradeshows: SGMP (NATCAP Chapter), Navy League, Training Officers Consortium (TOC); Women in Defense /NDIA & Conference Direct POC Linda brings high energy and commitment to meeting her clients’ needs in her role on the Virginia Beach team. Finding her way into the hospitality industry working the front desk, reservations and switchboard at an area hotel during college, she has deep experience with helping government organizations. She has served on the board of the Society of Government Meeting Professionals and has learned to fearlessly and gracefully lead demanding clients. Linda has passion for physical fitness – though she claims her knees, hips, shoulders, back and toes are complaining, she’s participated in seven competitive run/walks in the last 10 months. She is currently fostering animals for the Military Pets Foster Project, a program that cares for pets while their owners are deployed. You can find Linda walking her four dogs, gardening, swimming and occasionally slowing down to read on the beach. Linda specializes in helping: All Federal National Government and Military accounts/associations & DOD Corporations (w/special emphasis on Homeland Security groups) in all territories Labor Unions
"Touring five hotels, the Convention Center and an attraction in a torrential downpour with thunder and lightning – it’s all worth it when the client site visit is a success." Market: Virginia and Regional Government, Public Administration, Multicultural and Scientific / Engineering Associations. Business trade commercial, medical and corporate groups by territory. Territory: Northeast - CT, DE, MA, MD, ME, NJ, NY, NH, PA, RI, VT, WV, Washington DC & Northern VA Tradeshows: SGMP Old Dominion Chapter, National MEET (formerly Affordable Meetings), Destinations Showcase - DC, PCMA Capital Chapter, CESSE Winter CEO Forum, NCBMP, Springtime & SmithBucklin POC This fun-loving gal from New York City brings a wealth of hospitality experience and a personal history of planning events for family members. Inspired by a movie to become a wedding planner, she left the Boston area and moved to Orlando on a hope and a prayer, landing a position with a Universal Studios hotel property. Dawn’s 14 years of hospitality experience have given her a keen ability to connect to the needs of the corporate market. Dawn and her family are music lovers and big fans of theme parks, visiting Disney World twice a year. A true roller coaster enthusiast, she has visited all of Travel.com’s top ten U.S. amusement parks. Dawn is just as passionate about making a difference in the lives of others, serving as both her daughter’s Girl Scout Troop Leader and as event coordinator for the Colonial Coast council of Girl Scouts. In addition to her church, where she offers planning assistance to special events throughout the year, her volunteer work includes Habitat for Humanity, NAACP and the Florida Food Bank. Dawn specializes in helping: State & Regional Government Associations (Old Dominion Chapter SGMP, Public Administration Accounts and Multicultural Associations) Scientific/Engineering, Medical and Corporate Markets Territories: Northeast - CT, DE, MA, MD, ME, NJ, NY, NH, PA, RI, VT, WV, Washington DC & Northern VA
"At an appreciation luncheon, a client stated he would always bring his event to the beach – this came from seeing the great partnership that is shared between the CVB and our local hotel partners. We truly are a family." Market: Virginia Educational, Cultural and Environmental / Agricultural Associations. Business trade commercial, medical and corporate groups by territory. Territory: Virginia & Midwest - AK, IL, IO, IN, KS, MI, MN, MO, ND, NE, OH, OK, SD, WI Tradeshows: Connect, GMIC Sustainability Conference, Holiday Showcase & VSAE Shows, Experient POC A caretaker of valuable partnerships with area hotels, Lisa is provides a high level of service regardless of event size, citing her own version of the golden rule: treat clients as you would like to be treated yourself. Joining the hospitality industry as a college student, Lisa worked her way from front desk clerk to Director of Sales for one of the largest hotel properties in Virginia Beach before joining the Virginia Beach CVB team. She has expertise in the state association and education markets, and currently serves as an Associate Member for the Board of Directors of the Virginia Society of Association Executives (VSAE) Born and raised in Virginia Beach, Lisa loves spending time with her favorite guys: her husband, son and their two dogs. They make the most of every season, exploring local museums in winter and enjoying pool and beach time in summer. Throughout the year, you’ll find the family kayaking on the Chesapeake Bay – Lisa says there’s nothing cooler than paddling under the bridge as cars and 18-wheelers drive above you. It’s just like her to find calm and excitement at the same time. Lisa specializes in helping: Virginia State Associations; Agriculture/Green Associations; Culture Fine Arts; Libraries; Associations and Corporate Accounts in the Midwest (Minnesota, Kansas, Kentucky, Ohio, Wisconsin, Michigan, Iowa, Oklahoma, Indiana, Missouri and Illinois)
Scott Warren comes to the VBCVB with a wide array of Virginia Beach destination experience, having served in roles at the Virginia Beach Convention Center and Visitor Information Center, both divisions operated by the VBCVB. In his role Convention Sales Manager, he manages and develops existing client relationships among the Social, Military, Education, Religious, and Fraternal (SMERF) groups, while simultaneously driving business development efforts to expand to additional niche markets. Through his active involvement in industry associations and trade shows, he is able to generate high visibility of the destination among key decision makers. Previously, Warren served as manager of the Virginia Beach Visitor Information Center where he oversaw operations of the facility and as a sales manager at the Virginia Beach Convention Center where he supervised the first LEED certification for the building
"Whether I’m working on a writing project, a complex knitting pattern or coordinating among high-powered agencies to land eleven helicopters in the Convention Center parking lot within 30 minutes, I love to see a plan through to fruition." Jane has been around the hospitality industry for most of her working career in some fashion – even in a roundabout way while she was on active duty in the Navy. When she was stationed in Wales, she became a member of the Royal Air Force Sergeant’s Mess Entertainment Committee – responsible for planning monthly events at the Sergeant’s Mess on the base. After she left active duty, she took a position at Columbia University that morphed into an Event Coordinator position and realized that event planning was where she wanted to be in terms of a career. She has been in the business for 20 years professionally, and a few more as a volunteer. Jane has spent 10 years at the Virginia Beach Convention Center as an Event Manager. Jane is passionate about learning, being creative, raising the bar, helping people and embracing life. In her free time, Jane is an avid knitter and is in the process of writing a novel. Market: Convention Services Tradeshows: ESPA, GroupMAX/Passkey
I am inspired after each meeting or convention when I receive comments such as “We couldn’t have done it without you” or “Your commitment to excellent customer service was demonstrated in every aspect of our meeting.” That’s what makes all the unusual requests or long hours worth it! Hailing from a family of nurses, Lynn comes by her love of helping people naturally. For more than 30 years, she’s provided the kind of care and attention that helps people make the most of their time at meetings and conventions, serving 20 of those years on the Virginia Beach CVB team. She is determined to be the positive in every negative situation and uses her expertise in meetings services to deliver results that make the difference – her commitment to getting the details right is top notch. Lynn is a life-long Virginia Beach resident who understands the value of work/life balance. When she’s not in the hallways of the Convention Center or directing key support services, you’ll find her enjoying time with her children, grandchildren and her dog Weston. Whether at the beach or in the mountains, following football, basketball and tennis, or at the baseball field cheering for the grandkids, Lynn says being with family and friends makes her one happy girl. Market: Convention Services Tradeshows: Shriners
"I do my best to treat each conventioneer or visitor I meet just as I would a guest in my own home. Providing exceptional service and a unique positive guest experience is my ultimate goal." Eric’s passion for exceptional customer service is evident in the numerous letters and emails of appreciation he treasures from happy planners and attendees. He began his hospitality career right out of college, traveling to Vermont to take on the enviable task of balancing various service roles with a regular morning ski on the slopes. After two years, Eric returned to his Virginia Beach home to work in banquet, meeting and catering sales management in area hotels, building a 13-year base of experience on the hotel industry side before joining the Virginia Beach team in 2004. Growing up at the beach has made Eric an outdoor activity lover whose college fraternity memories include lots of time on the sand volleyball court. He now spends quality family time watching his daughter play sports, as well as camping, golfing, enjoying the beach, cooking and landscaping at home. Volleyball is still on Eric’s list of best ways to spend time. Market: Convention Services Tradeshows: GMAX/Passkey Specialist
"I’ve been in the business my whole life – I was raised a Southern Belle and hospitality is what we do best!" Coming from a military background, Elisabeth stepped into her role at the Virginia Beach CVB and quickly established herself as a go-to team member. Her history and personal involvement have emerged as strengths in the realm of military reunions and religious meetings. A big fan of the Virginia Beach teamwork approach, Elisabeth experienced client appreciation firsthand during a recent annual meeting. After experiencing flight delays and arriving after registration had closed, an attendee relied on Elisabeth’s expert coordination of team members to attend the evening’s event. Helping this guest overcome the anxiety of a rocky start, Elisabeth earned a big hug and a smile in a moment she will never forget. A fashionista with the soul of a poet, Elisabeth loves to read, travel, sing and listen to live music, paint, take photographs and write. Passionate about helping people help themselves, she works to help others actualize their hopes, dreams, goals and aspirations. Her “do what you love and love what you do” philosophy is evidenced in the expert customer service she offers not only to clients but internal staff as well. Market: Assistant to Sally, Dawn and Lisa
"One of my favorite quotes: Life isn’t about waiting for the storm to pass, it’s about learning to dance in the rain." Shantese brings a love of collaboration to her role as sales assistant, along with a passion for the arts, event planning and supporting positive causes. She counts among her most memorable professional experiences a powerful moment shared by the Virginia Beach team, hotel partners and clients who were making a site visit. As they all worked together to create blessing bags for the Judeo Christian Outreach Center, she witnessed the compelling power of helping those in need. It’s this kind of insight and energy that has quickly allowed Shantese to develop her role creating networking opportunities for people of diverse backgrounds. Whether her passion for customer service is inspired by her role in a large family or her experiences as cashier, photographer and hotel front desk clerk, Shantese feels she was born for hospitality. A Virginia Beach native who spent part of her childhood in the Bronx, NY, and Rahway, NJ, she enjoys dance, music, movies, home décor, reading, journaling and volunteering. Shantese brings people together in support of causes and the environment through “Keys to the Heart,” the social group she founded.
"My goal is to continue to strive. There is no stopping point for greatness!" Tanisha is a valued team member with organizational skills that really keep the ball rolling. Her positive attitude and six years of administrative experience combine with her love of marketing and to make her a reliable source of creativity and ideas. Tanisha is onboard to work closely with clients and attendees, resulting in memorable experiences like meeting an Olympian who even let her try on his gold medal! Building relationships is important to Tanisha, who sees every day as a new chance for fulfillment and strives to make each day better than the day before. Tanisha balances her busy professional life with close ties to family and friends. Spending time with loved ones, especially her husband and super-hero son, is a priority. When she’s not at home creating memorable photo slideshows, organizing or working on decorating projects, she’s probably working out, catching up with friends or doing some serious shopping.