Hilton Garden Inn Virginia Beach Town Center, in response to COVID-19, has rolled out guidelines that include enhanced cleaning protocols and updated training systems, in addition to collaborating on best practices with Hilton, to protect the wellbeing of guests and associates.
As part of the company’s response, management company Remington Hotels aligned with an industrial hygienist to develop a COVID-19 mitigation program for all hotels that outlines procedures in the event of a guest or associate being infected. As well, each Remington Hotels property is now utilizing EPA-registered disinfectant products with proven efficacy in killing respiratory viruses, including COVID-19. Additional steps taken to enhance cleaning procedures include:
Public Areas: Increased the frequency of cleaning and disinfecting public spaces, with an emphasis on disinfecting protocol focused on “high touch” areas including door handles, public bathrooms, reception, stairwells, lobby furnishings/hard surfaces, guest laundry facilities, elevators and push buttons, corner pantries and bell carts.
Food & Beverage: Food offerings to be converted to prepared grab and go bags not to be consumed in public areas of hotels.
Guest Rooms: In addition to thoroughly cleaning and disinfecting rooms between guest departures and arrivals, Remington Hotels utilizes OpenKey as a “contactless” digital entry tool that limits guest and employee contact. The brand also offers Pure Rooms at all properties, to promote well-being in the guest rooms by providing purified air, hypoallergenic environments and allergy-friendly options.
The health, safety and knowledge of our associates are imperative to an effective cleaning program. To meet these criteria, the company has adopted the following heightened protocol:
Enhanced Protocols for Operation and Training: With the new procedures and protocols in place, Remington Hotels has developed an updated training program to ensure associates are well versed in the new cleaning and guest interaction protocols.
Well-Being Checks: Remington Hotels is instituting mandatory temperature checks of all associates at the start of each shift.
Handwashing and Protective Gear: Associates are mandated to wash their hands a minimum of every two hours, following the CDC guidelines. Additionally, associates are required to wear gloves and masks at all times.
We look forward to serving you soon!